Shipping & Returns

Shipping Policy

All orders are shipped within 48 hours Monday - Friday 8am - 5pm by USPS. We will update your order with the tracking information once received from USPS. 

All orders have Free Shipping and will be shipped via First Class Mail, Priority Mail, or Priority Mail Express at our discretion unless upgraded shipping has been selected and paid for.

Occasionally an item will go on back order and not be available to ship at the time the order is placed. If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Refunds Policy

Your item must be in its original, unopened condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. You may initiate the returns process by accessing your order in the “My Account” area after logging in and completing the Returns Request Form.

2. Mail your returned item to:
     PuraWell
     Returns Department 
     250 Axminister Dr
     Fenton, MO 63026 

3. Include in your package the reason for your return and the original receipt.