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We Are Here for You!
If you have questions, or need assistance with your product, our website, or anything else, we are happy to help.
We are available Monday - Friday from 8am - 5pm CST.

You can call us directly at 1-888-PURAWELL (1-888-787-2935) or email us at

See our standard shipping and return policies below.


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All orders are shipped within 48 hours, Monday - Friday, 8am - 5pm by USPS.

We will update your order with the tracking information once received from USPS. 

All orders have Free Shipping and will be shipped via First Class Mail, Priority Mail, or Priority Mail Express at our discretion, unless upgraded shipping has been selected and paid.Occasionally, an item will be backordered, and not available to ship at the time the order is placed.

If an item is on back order, we will ship you the portion of your order that is in stock. When the item becomes available, we will ship you the remainder of the order. You will not be charged any additional shipping and handling for the second shipment.

Your item must be in its original, unopened condition to be returned, unless there is a manufacturer defect.

You must return the item within 30 days of your purchase. 

1. You may initiate the returns process by accessing your order in the “My Account” area after logging in and completing the Returns Request Form.

2. Mail your returned item to:
     Returns Department 
    300 Ozark Trail Dr. Ste 8

    Ellisville MO 63011

Include in your package the reason for your return and the original receipt.